Trustly at Monro: deposit and withdrawal
Trustly is the fastest bank route in the Monro cashier and, on balance, the strongest option for a player banking in euro: a deposit from EUR 20 credits instantly, and a payout lands in the bank account within 1–2 hours once the cashier has cleared the request. No card numbers are typed anywhere — the payment is confirmed inside your own bank, with Smart-ID or the equivalent local authentication.
Deposit with Trustly at MonroHow it works
Trustly is neither a wallet nor a card. It is a bridge between your bank and the operator. There is no separate account to open, no intermediate balance to top up and no maintenance fee: the service opens a secured session with your bank, you approve the payment the way you approve any transfer, and you return to the cashier. Money moves from the account and back to the account directly. Supported Latvian banks include Swedbank, SEB, Citadele and Luminor.
How to deposit with Trustly
- Choose Trustly in the cashier and enter an amount of at least EUR 20.
- Pick your bank from the list.
- Approve the payment with Smart-ID, an e-signature app or a code card.
- Return to the cashier — the balance updates instantly and the funds are playable immediately.
The account is denominated in euro, so there is no conversion and no bank margin on it. If you intend to claim the welcome bonus, tick the box before confirming the payment; a bonus cannot be attached to a deposit retroactively.
How to withdraw with Trustly
- Complete verification first — no payout is released before KYC is closed.
- Select Trustly in the withdrawal section and enter at least EUR 20.
- Wait for the cashier review, which takes up to 12 hours.
- After approval the money reaches the bank account within 1–2 hours.
The same-method rule applies: if the deposit came through Trustly, the payout returns to the same bank account in the same name. A third-party account will be rejected — that is standard anti-money-laundering practice, not an operator quirk.
Limits and fees
| Parameter | Deposit | Withdrawal |
|---|---|---|
| Minimum | EUR 20 | EUR 20 |
| Speed | instant | 1–2 hours after review |
| Cashier review | not required | up to 12 hours |
| Limits | set by your bank | EUR 5,000 per day, EUR 20,000 per month |
| Operator fee | none | none |
Monro charges no fee on standard transactions. Banks normally do not either, since this is an internal euro payment inside SEPA. VIP tiers carry higher daily and monthly ceilings — see the VIP programme.
What can go wrong
Three common scenarios. The bank declines the payment — usually a daily online transaction limit, changed in the banking app in under a minute. The session drops during confirmation — funds are normally not debited, and if they are, they return automatically within a business day; sending the payment reference to live chat speeds that up. A withdrawal sits longer than 12 hours — almost always because verification is still open: the cashier is waiting on a document, not on the bank.
Trustly versus the alternatives
Against a plain SEPA transfer: Trustly is faster and its minimum is lower, EUR 20 against EUR 25, while a bank transfer works with any bank rather than a shortlist. Against cards: Trustly pays out in hours instead of 1–3 business days and needs no card details. Against crypto: no network to choose and no exchange-rate exposure, but no anonymity either. The full comparison is in payments, and the payout procedure in withdrawal.
Trustly FAQ
Do I need to register with Trustly?
Which banks are supported?
Why is my withdrawal taking longer than two hours?
Can I withdraw to somebody else’s account?
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